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Course registration error

Students with web registration eligibility can encounter registration errors. Outlined are some of the common error messages that occur.  

Step-by-step Instructions

Step 1: Transfer credits: If you have credits from another institution, we strongly recommend applying for transfer credit. Transferring course credits will resolve prerequisite and class standing error message. 

Step 2: Course equivalency: If you were previously enrolled in another program at �ǿմ�ý and want to see if your course credits can be applied to your current program, you can apply for course equivalency. 

Step 3: Transcripts submissions: Please ensure we have received your official final high school transcript and any post-secondary transcripts.  

Related questions 

I do not have a registration time ticket. 

As a new or returning student eligible for web registration, you'll get a registration time. You can register anytime on or after this time, but not before. If you didn't receive a time ticket, contact your campus registration office. Please ensure you select the correct term when registering. 
 
To view your registration time, log into your account: 
Self-service > Student > Registration > Registration status 

I am getting a prerequisites error message?  

Most courses have prerequisites. To find them, click on the course title and select prerequisites or co-requisites. You can also check the calendar under "Courses." 

System Recognition: If you are enrolled or have transfer credits for the prerequisite course, the system should recognize it. If it does not (and you have met the prerequisites), contact the campus administration office or registrar’s office in person or via email (include your student number). 

Exchange students: If you're an exchange student, your course approvals should be on your student record for web registration. If you have any issues, contact your campus registration office. To take another course at �ǿմ�ý, submit a prerequisite waiver form. 

I am trying to register for a course, and it says there is a time conflict? 
When scheduling courses, ensure they don't overlap with your current ones. You can: 

• Choose which course to register for in that term.
• Check if any courses are offered in another term to help decide which ones to drop.
• Fill out an Etrieve form in your myOkanagan account:  My useful inks > Student form > Registration and withdrawal. 

Fill out the form and click “Course conflict”  

Once selected, you will need to enter the information for the conflicting courses.  

You will need approval for both instructors in order to be registered on the conflicting course. 

If approved, registration will process the request and enroll you in the course. 
 

I get a message indicating the course has a program restriction?  

Some courses have restrictions set by the Dean to ensure program students can register and graduate on time. 

If another section is available, we recommend registering for that one. Deans decide if restrictions are lifted, allowing all students to register. Sometimes, restrictions stay in place. 

Students can request approval to register for restricted sections by logging into their account and filling out an Etrieve form.  

Please fill out all required information on the form and select the “Program restriction” box. Enter the Dean’s name and reason for the request.  

The form will be submitted to the Dean's office for approval (any form sent to registration will not be processed). 

Students can view comments by logging into Etrieve.  

If approved, the student will be able to web register for the course.  
 
I am trying to register for a course and keep getting messages about the repeat count.  

Students can usually try a course twice. If you need a third attempt, you'll need approval from a Dean, Director, or designate. A course counts as attempted if you get a final grade, including audit grades, or if you withdraw by the last day without academic penalty. 

To register for a course the third time, you will need the Dean’s permission. Please log into your myOkanagan account and select the “Course repeat box” on the registration and withdrawal form. Enter the name of the Dean or Associate Dean for approval.  

Resources and Links 

Probation and Termination 
 
Registration and Courses Policy

If you have registration issues, contact the registration office at your campus (please include your student number). You can also visit in person during office hours.